Contact
Talk to a person
We answer every message ourselves, usually within one working day (Prague time). Booking-related things go fastest from inside the app, because we see the context.
Pick the right inbox
Students
Questions about a listing, a request or a payment. For anything about a specific stay, message your host from the booking page first — it keeps everything in one place.
Hosts
Verification, payouts, inspections and listing help. Document reviews usually take one working day.
Problem during a stay
Check-in problems, deposit settlements and disputes. Use Report a problem on the booking page inside the 48-hour window so the payout is held automatically.
Universities & press
Partnerships with international offices, housing services and student unions; interviews and media requests.
From inside the app
- Messages — talk to your host or student about a listing; the listing stays pinned next to the chat.
- My stays — report a check-in problem, confirm the deposit, open a deposit case.
- Verify to publish — see the status of your documents and what is missing.
Office
- Company
- SemesterStay (working name) — see the imprint for the legal entity
- Address
- Prague, Czechia — full address in the imprint
- Hours
- Monday–Friday, 9:00–18:00 CET
- Data protection
- privacy@semesterstay.eu